Seriously?

I hate to shop – for anything – absolutely hate it. Add to that the fact that customer service these days is a joke, and I’m a walking super nova waiting to happen.

After some grocery shopping, I needed to make a stop @ Home Depot. I had my list - ready to get my stuff and get out. Couldn’t find two items: Ridd-X and Cascade. This day, I was in a generally good mood considering my task at hand so I began my search.

Though I was minding my own business while diligently looking for my items, I must have looked like I needed help. Three employees, on separate isles, asked me if I needed help. “No thanks”, was my reply every time. What do I have a sign on my head that reads “HELP WANTED”, I thought.

After about 10 minutes of searching, and not finding either item in its logical location, nor anywhere else, irritation was beginning to set in. Another employee stopped me and asked if I needed help.

Employee # 4: “Need help?”

Ok – I’m a woman, I can ask for help if I need it.

Me: “Yes I’m looking for the Ridd-X?”

E4: “It’s in the plumbing section.”

M: “I checked. It’s not there.”

E4: “If we have it, that’s where it will be.”

M: “Um, ok, thank you.”

This same conversation occurred two more times. At least the last one did take the time to take me over to plumbing to show me it was there… it wasn’t.

Employee #6: “If we had it, it would be in this section.”

By now my patience is running thin. How in the world could Home Depot NOT have Ridd-X? Hello?!

Through no help of any employee I finally managed to find both the cascade AND the ridd-x. They were both hiding behind an ill-placed display on the cleaning isle - which is the first isle I looked.

So to all of you working in retail:
I’m cool if you don’t want to help me. I’m a big girl. I've worked in retail; I know how it is. But don’t ask me if I need help and then throw out some lame excuse because you really didn’t want to help in the first place. And learn where the junk is in your store, even if they move it. It will make you look a whole lot smarter.